❓ Frequently Asked Questions
What products do you supply?
We supply a wide range of pet products including pet clothing, collars, beds, feeders, toys, cleaning and grooming products, and various pet accessories.
How long is the production lead time?
Samples are ready within 2-3 working days. Bulk orders typically take 3-7 working days depending on the actual order details and situation after payment confirmation.
What are the shipping options?
For small orders, we use DHL, TNT, FedEx, UPS, or EMS (5-7 working days). Large orders can be shipped by air (15 days), sea (1 month), or train (2 months). We also work with client-appointed agents.
Can we customize the logo and packaging?
Yes, OEM & ODM services are available. Simply provide your logo and packaging design files, and we will manufacture accordingly.
Do you ship to fulfillment warehouses?
Yes, we have extensive logistics experience in delivering goods directly to major e-commerce and third-party warehouses.
Is the product material safe?
Our products are made from high-quality materials like ABS and PP, designed to be durable and safe for pet use.