❓ FAQ
Q1: How much food can the 5L hopper hold?
The 5L capacity can hold approximately 2-2.5kg of dry pet food, depending on the kibble size, which is enough to feed an adult cat for about 20-30 days.
Q2: Does the feeder work if the WiFi is disconnected?
Yes, the feeder will continue to execute the pre-set feeding schedules even if the WiFi is disconnected. However, you won't be able to change settings or manual feed via the app until the connection is restored.
Q3: How does the dual power supply work?
The feeder primarily uses an external power adapter. In case of a power outage, it automatically switches to the built-in rechargeable lithium battery to ensure your pet never misses a meal.
Q4: Is the food bowl safe for pets?
Absolutely. The feeder comes with a high-quality stainless steel food bowl which is hygienic, durable, and easy to clean (dishwasher safe).
Q5: Can I customize the logo for bulk orders?
Yes, we provide full OEM/ODM services, including customized logo printing, custom colors for the feeder body, and private label packaging design.
Q6: What is the UV sterilization feature?
The feeder is equipped with a UV lamp that achieves a sterilization rate of ≥99.9% during the food dispensing process, ensuring every meal served is healthy and free from bacteria.