How long does it take to receive a quotation?
We usually quote within 12 hours after receiving your inquiry. For urgent requests, please reach out via the provided contact methods in our profile for priority service.
Can I get a sample to check the quality?
Yes, after confirming details, samples can be provided. Stock samples are free (buyer covers freight), and ready in 5-7 days.
What is the standard MOQ for customized orders?
The standard MOQ is 1,000pcs for customized orders, but we are open to discussing smaller quantities for initial trial orders.
What is the production lead time?
Standard lead time for MOQ orders is 30-35 days. For peak seasons or larger quantities, we will provide a schedule based on the production plan.
What are the delivery and payment terms?
We offer EXW and FOB delivery terms. Payments are accepted via T/T or Irrevocable L/C at sight.
What kind of warranty is provided?
We provide a 1-year warranty from arrival. In case of factory defects, we take full responsibility and offer free replacements with subsequent orders.
Purr Pet
